CNN and Real Simple starts us off with “10 things to say to keep the peace.”
Laurie Puhn’s list includes (excerpt):
1. “Thank you for your opinion. I’ll think about it.”
2. “Is this a good time for you?”
3. “Would you like my thoughts?”
4. “Why don’t we get the facts?”
5. “I need your help. Can you please…?”
6. “Let’s wait on this until we have more information.”
7. “What did you mean by that?”
8. “I don’t like that, so why don’t we do this instead?”
9. “I’m sorry you’re upset.”
10. “Let me get back to you.”