Career Contessa provides advice for anyone who apologizes excessively and unnecessarily. Saving your verbal power when it’s not your fault enhances your authority and confidence.
Donna Moriarty explains the concepts and also identifies examples of being “brief, specific, direct,” such as (excerpt):
“We’re in a crunch, and all these files need to be cataloged by end of day. Do you have what you need to get started?”
“I know I’ve had to reschedule this meeting several times. Thank you for understanding.”
“Hey, that hurt,” or “That isn’t helpful.” You can even say, “I need a few minutes to collect myself,” and then leave the room.
“The project took longer than I expected. I’ll have it for you first thing tomorrow.” Then stop.