CNN Health helps us with our empathy for others.
Kristen Rogers writes (excerpt):
When you’re talking with someone, try to imagine what her life is like for her.
Read his body language and utilize reflective or active listening, of which the purpose is to understand the person rather than prepare to respond while he’s talking.
During conversations, focus your full attention and time on listening then doing whatever you can so the person feels understood. . . .
***
. . . But during difficult times, what people really need is someone to be there — it’s not about saying the right thing, but rather being present, listening and understanding.