At the end of every letter, at the end of every telephone call, at the end of every office conference, at the end of every court appearance with your client, tell your client what the next step will be. This organizes you. It focuses you on what to do next. This practice impresses your client that you are on top of the case and making progress. It is an essential part of client communication. It is the first element towards advancing the litigation.
Client Communication Tip
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