The unwriting’s on the wall
Written on December 19, 2005 by David C. Sarnacki
USAToday interviews William Swanson from Raytheon who wrote Swanson’s UnWritten Rules of Management. His rules include (excerpt):
1: Learn to say, “I don’t know.” If used when appropriate, it will be used often.
14: Strive for brevity and clarity in oral and written reports.
15: Be extremely careful in the accuracy of your statements.
20: Cultivate the habit of boiling matters down to the simplest terms: the proverbial “elevator speech” is the best way.
28: You remember 1/3 of what you read, 1/2 of what people tell you, but 100% of what you feel.
31: When faced with decisions, try to look at them as if you were one level up in the organization. Your perspective will change quickly.
Postscript: The qualities of leadership boil down to confidence, dedication, integrity and love.
Posted in Something Different
December 21st, 2005 at 3:55 pm
Interesting. Some of the same points are made in this post: http://www.bobparsons.com/telephonetimesavers.html
over on Bob Parson’s blog in suggesting ways to deal with telephone solicitations. Be direct and to the point. Boil matters down to simple terms … maybe that should be my new year resolution … but I resolve not to be rude on the phone, even to unwelcome callers … just brief.