Paying attention

Written on April 8, 2006 by David C. Sarnacki

Fortune spotlights the art of listening with advice from Jacqueline Whitmore of the Protocol School of Palm Beach and her book “Business Class: Etiquette Essentials for Success at Work.”

Fortune’s Anne Fisher lists 10 tips (excerpt):
1. Ask pertinent questions.
2. Practice empathic listening.
3. Listen with more than just your ears.
4. Share personal stories.
5. Paint a visual picture.
6. Don’t interrupt.
7. Pause before you reply.
8. Eliminate distractions.
9. Speak with a purpose.
10. Don’t give unsolicited advice.

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